Amazon Account Suspended For Inauthentic Goods

I have been selling on Amazon over the last 12 years and I am proud to say that have built a very substantial business over the years.

Yesterday, when I receive an email from Amazon that my Amazon account has been suspended indefinitely, it felt like if someone had just punched me in the stomach.

Of all of those years I tried to build a very diversified Amazon online business, so if one product niche would experience slower sales it would not affect my overall financial stability.

Not even in my worst nightmares did I expect that Amazon would suspend my account overnight without any warning.

Did Amazon suspend your account?
Amazon insider reveals a little-known technique on how to get your banned account reinstated - and how you can easily and safely open a new Amazon account.

We were active in several different product niches is on Amazon one of them were iPhone and computer accessories.

We sourced all our products from very trustworthy suppliers in China. We were importing OEM iPhone charging cables which were of the highest quality available. There was not any product we sold that had shown the Apple logo or any other brand name we were not authorized to use.

So it was a big surprise to us that Amazon suspended our account for inauthentic goods.

From all the items we were selling the only ones Amazon flagged as inauthentic where those iPhone cable chargers. We used to have an inventory exceeding 70,000 different item’s, those iPhone cables where one of them. So how on earth can Amazon suspend our entire operation for just one item they suspected to be inauthentic.

We used professional appeals company to help us appealing our ‘inauthentic item suspension’ case. There are some many companies who promise 100% success rate so I suspect that some of them are not as legit as they try to appear.

We had no success in getting our Amazon selling privileges reinstated. I feel that Amazon has treated us like dirt even we generated a lot of profit for Amazon over so many years.

After we had no success in getting our account reinstated I had the idea to use a new company to register a new Amazon Seller account. Even this company was in no way related to my former company Amazon still banned the account.

In my desperation, I started to open new Amazon seller accounts all of them got banned within seconds after opening them. The whole experience felt like a big lightning strike.

I really lost all hope that I will ever be able to sell on Amazon again. However, I did not give up entirely so I did some more research online on Amazon seller suspension cases in general and there seem to be different solutions available.

At the moment I did not try any of them at this point. I will start to review different methods on how to get think selling on Amazon and I will update this blog with the best method available.

I know that there are thousands of Amazon sellers who got their account suspended for all kinds of different reasons such as poor selling performance, inauthentic goods, related accounts or for intellectual property infringement.

Whatever you Amazon seller account suspension might be, please leave a comment below and show your story to us.


2 thoughts on “Amazon Account Suspended For Inauthentic Goods

  1. Attn Moderator…

    I accidentally hit send before I saw the boxes to check for email notifications, can you please PLEASE check BOTH boxes for me??

  2. I began selling books & movies (I owned a video store at the time) on Amazon in 2003. In 2012, I began to Buy-Sell-Trade video games & systems and then small electronics such as MP3 players and Ipods. I was successful for many, many years and had built up a small supplemental sideline business with a monthly income that grew from $200 to an average of $1000.

    I had excellent scores on Amazon’s metrics and was very proud to be a seller and extremely grateful for the income which helped to support my family.

    We were shipping a lot of used electronics and doing very well. Then 2 of our video game buyers presented issues on their transactions. The first one insisted that he did not receive the shipment, despite the fact that we had accurate tracking information of the delivery. I did present the pertinent documentation to Amazon, but they chose to rule in favor of the buyer.

    The 2nd buyer wrote to us to change the shipping address the day after he made the purchase, the problem arose because we offered same day shipping and the game system was already on the way. We wrote and explained this to the buyer, but he IMMEDIATELY complained to Amazon that we weren’t correcting the address, etc… Again we shared the correspondence and proof of shipment etc, but they again chose to find fault with us.

    Then we did make a small error in a description on a $5 video game and the customer complained, before we could even react, my account was suspended.

    I went through the regular suggested procedures of apologizing and restating my promises to follow each and every rule and guideline in detail, but the rejected my letter stating I did not address the issues properly. (Apparently I did not grovel enough.)

    After a few weeks, I finally spoke to a CSR. OMG, I wish I had recorded (I didn’t yet have the phone app that records conversations!!) She told me that Amazon was trying to weed out sellers that weren’t selling “new” things. After listening to the crazy reasons for about 10 minutes, she told me what I needed to do was to find something to sell that people would never want to return… she said: “Like boxes of macaroni & cheese”!!!

    I was trying to research my account again a couple weeks ago, and an invitation popped up to become a seller! I almost fell of my chair, I thought perhaps my banishment had “expired”, and so I filled it out and was accepted…for about 5 minutes; they actually began that credit transfer test on my bank account. And then I was refused with the reminder that I was already suspended, with the tone indicating they believed I was trying to “sneak” back in.

    Some recent purchases from Amazon have shown me that there are sellers who are not maintaining the Amazon high standards. An item I purchased took almost 2 weeks to arrive and NOWHERE did the listing indicate that the item was being shipped from out of the US! My husband had made purchases he had to return from 3 DIFFERENT companies, where the sizing was very far from accurate according to US standard clothing sizes.

    So today I decided to seriously research this problem because I’ve learned that many good and responsible sellers are in this same boat. So…I found my way here. And I am crossing my fingers and praying I will find a solution.

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